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FAQ

Don't hesitate to write us at info@vrnrgy.com with any questions or comments you may have!

Do you ship to my country?

Look in the checkout for shipping times and prices to where you live!

We currently ship to just about every country in the world except for Germany. We appreciate all of our German customers, but unfortunately your customs stand out among all other countries as being completely intransigent and refusing to let us send our products to many of you. For this reason, we are discontinuing sales to Germany until further notice. 

If you are in Germany, we recommend that you buy from our partner.

If you are a German customer who's already placed an order, it has been shipped to you. Please contact us at info@vrnrgy.com if you have any questions.

How long does it take to ship?

You can see expected shipping times in the checkout when you place your order. Current US orders are shipped from Chicago in 3-7 days. For most of the world the deliver time is about two weeks, and may vary.

Do you offer volume discounts?

Yes!

If you want to become a distributor or otherwise buy a larger quantity, just send us an email at info@vrnrgy.com to get the process started!

When will I receive my package?

As we suffered an inventory shortage we received a lot of preorders for the VRNRGY Power Pack. We know a lot of you have been waiting for a long time and we appreciate your patience! These orders have now been shipped. Please get in touch if you have not received your tracking number yet.

New orders will be shipped out shortly after they're placed, and you will receive an email with tracking information at that time. The shipping time may vary, and is also subject to your choice of shipping option. 

Will the VRNRGY Power Pack work with the Frankenquest?

Although the Power Pack was not designed for the Vive Deluxe Audio Strap modification, AKA Frankenquest, many of our customers have tried it and reviewed it favorably.

VRNRGY Power Pack fitted to a Vive Deluxe Audio StrapVRNRGY Power Pack attached to a Deluxe Audio Strap, as found in the Frankenquest mod.

Will I have to pay import duties?

Sales from VRNRGY do not include any sales tax, such as VAT, or other duties unless otherwise specified. As with much other direct import buying, you are responsible for paying import taxes or duties if your government requires it. This may happen in some European countries.